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MakeMyTrip
(India) Pvt. Ltd. (MMT) is a successful online travel
company offering comprehensive services for the global traveler
including air tickets, hotel reservations, car bookings and holidays.
In its very first year of operation, MMT emerged as India’s
largest e-Commerce company. Presently catering to the lucrative
NRI (Non-Resident Indian) market in USA, UK and Australia, the company
aims to tap the potential of the over $2 billion NRI market worldwide.
In addition to this, the VFR (Visiting Friends & Relatives)
and foreign tourist market from the US, UK and Australia is worth
another $600 million.
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| MISSION |
MMT's mission is to offer competitively
priced travel products, supported by real-time booking capability,
supported by efficient fulfillment and stellar customer service.
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| TECHNOLOGY |
| MMT's website is
powered by a proprietary flights booking engine built using state-of-the-art
technology. The engine is unique in that it allows customers to
book complex travel itineraries that include negotiated airfares,
multi-airline, multi-hop, upsell and other requirements typical
to long haul travel. The site also has the ability to book omestic
and international hotels, cars and holiday packages on a real-time
basis. The portal is hosted at a world-class Verio data-centre with
provision for comprehensive redundancy.
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| PRODUCTS & SERVICES |
From all of MMT's products and
services, the online flight booking engine is truly unique. MMT’s
Customer Service Unit is accessible 24/7 via toll free numbers (from
US, UK, Australia and 40 Indian cities), web-chat and e-mail. In
addition to air products, on offer are domestic and international
hotels at negotiated rates, hundreds of attractive holiday packages,
car rentals, train reseravtions and cruises, for Indian as well
as international destinations.
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| OFFICES |
MMT has its own offices in New
Delhi, New York and Sydney. While all operations and customer service
are run out of India, the international offices give MMT the required
proximity to suppliers and the market. In addition to these company-owned
locations, MMT has developed franchise partner relationships in
most major cities of Europe and Asia.
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| PROJECTS |
MMT has valuable experience
in providing world-class BPO (Business Process Outsourcing) and
customer-facing services to international customers. As a validation
of its expertise in this area, the company was awarded the mandate
to establish a state-ofthe-art call centre facility for eBookers
plc, Europe's leading online travel
company.
Most recently, the company launched India Ahoy.com,
a new initiative for promoting Tours to India by providing a B2B
platform to facilitate holiday, hotel and car rental bookings for
the international tour operator to sell holidays in India. India
Ahoy has successfully garnered a large registered database of tour
operators and is on track to target other markets across the globe.
In addition to the travel services available online, India Ahoy
specializes in creating customized itineraries for the independent
and business traveler in a variety of travel styles.
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| MANAGEMENT |
MMT comprises a
75 member, highly motivated and dedicated team of professionals.
The key management the has relevant experience having worked with
leading companies like GE Capital, Thomas Cook, JustFares.com (USA)
and Sita Travels. The management has demonstrated leadership and
drive in past ventures, with proven capability to rapidly grow a
young organization into a successful business.
Deep Kalra, Founder &
CEO
Entrepreneur and Founder of MMT, Deep has established and built
up India's most successful online travel company. MMT, under the
stewardship of Deep was also mandated to build, operate and transfer
a world-class contact centre for eBookers of UK. Prior to MMT, Deep
has worked with leading multinational companies in India in senior
capacities. His last assignment was with GE Capital as Vice President,
Business Development. After starting his career with ABN AMRO Bank,
Deep established and managed AMF's South Asian operations. He holds
an MBA from Indian Institute of Management, Ahmedabad and a Bachelors
Degree in Economics from St. Stephen's College, Delhi.
Keyur Joshi, Co-founder
& Chief Operating Officer
Keyur comes to MMT from JustFares.com, a leading US based travel
company. He has substantial experience in the US travel industry
and was the chief architect of the flights booking engine. Keyur
holds an MBA from City University of New York. Keyur established
the company's fulfillment network in the US, UK, Australia and India.
He is also responsible for establishing the core processes for customer
service and operations, including ticketing, packages and other
services. Keyur heads Sales and Operations for the company.
Sachin Bhatia,
Co-founder & Chief Marketing Officer
At MMT, Sachin heads all marketing and portal related activities
for the company. Sachin has tremendous hands-on experience in the
areas of Marketing and Advertising. He started his career, managing
events for Wizcraft Entertainment, India's largest events and promotions
company. Subsequently he was with Grey Advertising in Delhi and
Bombay. Prior to MMT, Sachin was in charge of marketing at AMF Bowling,
with responsibility for India and South Asia. Sachin holds an MBA
from Strathclyde Graduate Business School, Scotland.
Sanjeev Bhasin, Head-Operations
Sanjeev is a veteran in the trade with over 15 years of operational
experience in various capacities under his belt. Sanjeev has worked
in senior management positions with leading travel companies like
Jetways and Pearl Travels. During his tenure, he has earned an influential
reputation in the industry and has a thorough understanding of the
complexities of trade.
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| TEAMWORK & MORE! |
| If speed were the criteria for
better communication and the pace of life per se, then MMT takes
the cake. It was up in a flash of 18 weeks - right from the germination
of an idea to a gigantic travel portal enabling complex transactions
worldwide. This mammoth task would not have been possible without
the unstinting efforts of a dedicated and enthusiastic team. A
team that is the fabric of the company and continues to rock MMT.
''This does it,' fumes the neighborhood cop. It is 2:30 in the
morning and the lights are all on upstairs. Enter the hall and
Sting belts out Desert Rose. Soon, GP drowns the music with his
bellowing "Oye! PNR Yanky Charlie 5 Harry 8 Kilo retrieve
karna !" Wide-eyed travel wizzies sit entranced in front
of the monitors. Another bleary-eyed team celebrates by biting
into a cold, limp pizza, just relieved from their shift. Welcome
to MakeMyTrip. At night. During the day. Open 24/7, 365 days a
year so that people travel to discover and rediscover this planet
anytime, everytime.
Back in our little den, there's an exuberant gang at work....all
the time. From the ever-busy wizzy to the ticket delivery boy.
The dreamy-eyed packages team that works to make others' holidays
(the ironies of life !) to the technology champs. Every team member
here makes the synergy happen. Guess its the total commitment
for a common goal and a happy, informal energy.
Amidst all the crazy work hours and day/night shifts, the drone
of the fax machine and the constant tring-trings of the phone,
deadlines and crisis, there are family picnics, rafting trips
and cake-smearing birthday bashes, team-building workshops (in
a desert!) and many an ice-cream and gulab jamun eating moments
(yep...we are quite a 'sweet' gang) too. Infact, if you can visualize
a bunch of singing, prank-playing workaholics who slog it out,
then that's just about who we are.
After all, we are on a trip....to make one for you!
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