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US Airways Airlines CUSTOMER's FEEDBACK
» US Airways Reviews |
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| U.S
Airways Flights Reviews |
Date: Tuesday, February 12, 2008
Name: Mil Shah
Review: Dear Sir/Madam,
Having booked at your website last year and recommended it to my friends, it was time again for my friends and family to make a trip. I recommended to all we use makemytrip.com
This evening, I was about to book my 4 tickets to India directly on nwa.com, when something made me click on the webchat icon at your site. And this time, the agent’s name was Richa
Rani. What a difference an agent makes is what I realized during this experience. Richa was extremely professional, answered all my questions, and most importantly cared about me as a
customer.
She researched multiple airlines to see what would best fit my travel needs (which wasn’t the least expensive option). She called me when I asked her to, to confirm details. There was
no pressure on me that ‘are you going to buy right now, or am I wasting my time on you’. She spent the time looking for all what was important to me for my travel plans and patiently
answered all my concerns.
I booked 4 tickets today with Richa, and you have won back a customer. Richa is an extremely professional, courteous and knowledgeable travel agent that you have, and you should be
proud to have someone like her in your organization.
The experience a customer has with your agent will drive your growth-in the Indian community, it is all about the experience someone else has had, and one bad experience will spread like
wild fire. Similarly, good experiences are all the assurances others need to try something different, like online booking. I would still recommend you make some improvements in making
sure your agents follow up on what they commit to a customer-nothing angers a customer more than when a vendor promises something but then ignores them. But overall I think your
company is doing a fine job and Richa is a great asset to your team.
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Date: Tuesday, February 12, 2008
Name: Gyan Prakash Srivastava
Review: Hi,
I am a new customer to make my trip and contacted for booking US-India round trip. I first had talk with Deepak and then continued with Chandan.
So far in all the conversation, I had with either of them, I found then very friendly and polite. It was indeed a delight experience for me to book ticket from this company and all the credit
goes to Deepak and Chandan.
I am also very glad with the offer they provided on the ticket. I am sure it was one of the best deal I could have.
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Date: Monday, February 11, 2008
Name: Gunashekar shekar
Review:To whom it may concern
I was very happy the way Ankur munjal helped me get my tickets to India.......May her tribe increase!!!!!!!!!!!!!!!!!!! in your service...she was patient and answered all my questions and
provided suitable remedies inspite of my handicaps with typing and slow decision making capability...
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Date: Wednesday, February 06, 2008
Name: Sundaram krishnan
Review:Hi,
I had an oppurtunity to interact with Rais Ahmed, who had lots of patience in handling all my queries from US INDIA tickets and providing me what i wanted.
All A's to Rais.
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Date: Wednesday, February 06, 2008
Name: Nataraja T.V.
Review: Hi ,
I just want to say I got wonderful service from Richa Rani. She was very helpful and she was very patient and she answered all my queries and also she addressed all my concerns without
fail. It was wonderful working with her and I just bought 4 tickets to India without any hesitation
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Date: Sunday, February 03, 2008 5:04 AM
Name: Gupta, Nitin
Review: Hi,
My interaction with Abhineet has been very good, his customer centricity is certainly impressive. He has been very patient throught the entire booking process for getting a good deal to
India, displaying very good listening and communication skills and responding to all my queries to my satisfaction.
Thanks,
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